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Service support, help desk at worldofsolutions.org
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ABOUT OUR SUPPORT SYSTEM
Our mission
We at worldofsolutions.org strive to offer you a high class range of solutions. Should you have any problem with them or our site please use the links here on to contact our support team. First port of call should be our knowledge base or FAQ.
What you need to do
Please make sure you provide us with as much detail as possible to enable us to help you as efficiently as possible. This is due to the fact we help MANY people which are served on a first come first served basis.
Tickets:
Tickets are used within our support system which makes serving you a whole lot easier. So please only open Tickets if you really need to otherwise it may cause delays in our service. Admin will view the details for all tickets, if valid will reply, if not will close and delete them.
Trouble Shooter:
We have found that users face some very common problems. So, instead of asking them separately and answering each of them, we found it is better to provide you the answers before submitting a ticket to reduce waiting times.
Knowledgebase:
There are also some commonly asked queries for particular product or department. For such queries, which are not very general and can't be included in the ‘Trouble Shooter' category are added here with their answers.
Departments:
We have found that it is better to receive tickets from customers under the relevant categories. This allows us to manage your support query more efficiently and by the proper departments for the purpose which is why this section is used.
>> Service & Support
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